- “Reconnect Google” — access was removed or expired. Go to Settings → Google Business Profile and connect again.
- Plan not active — the trial's free replies are used, or a payment failed. Check the Billing page. New replies wait as drafts until it's fixed.
- “Google is reviewing this reply” — Google checks some replies before showing them. It usually takes minutes.
- “Google didn't publish this reply” — Google's content filters rejected it. Edit the reply on Google Maps and try again.
- Monthly limit reached — above 1,000 AI replies in a month, new replies are saved as drafts. The limit resets on the 1st.
Still stuck? Contact us — we reply within 1 business day (Monday to Friday).