Refund & Cancellation Policy

• Your first 5 posted replies are free. You aren't charged during the trial.
• Your paid plan starts automatically when the trial ends: after the 5th free reply, or after 3 days when you pay with PayPal or a card through Razorpay — the checkout page shows which. Cancel before that and you pay nothing.
• The free replies are available once per Google business.

• Go to Billing → Cancel plan in the app, or contact us and we'll do it for you.
• There is no contract and no cancellation fee.
• Cancellation takes effect at the end of the period you've already paid for. You keep full access until then, and you won't be charged again.
• Your settings are kept, so you can resume later. To remove your data as well, see Data deletion.

If you're not happy after your first paid charge — monthly or yearly — ask within 7 days and we'll refund it in full, as long as no more than 25 replies were posted after that payment. You don't need to give a reason. This applies once per customer.

Replies to your older reviews count too. Once your plan starts, we answer about 20 older reviews a day, so a business with many older reviews can pass 25 replies within a couple of days. You'll see the count on your Billing page.

• Monthly plans: we don't refund part of a month. Cancel before your renewal date (shown on the Billing page) to avoid the next charge.
• Yearly plans: we email you 7 days before your plan renews. If a renewal still catches you by surprise, ask within 7 days of the renewal charge and we'll refund it in full — again, as long as no more than 25 replies were posted after it.

When you move between Starter and Growth, or between monthly and yearly, the new price applies from your next bill. With Lemon Squeezy, the difference for the current period may be prorated automatically.

If you were charged twice, charged after canceling, or charged the wrong amount, we'll refund the difference in full — no time limit.

• Use our contact form (topic: Billing) or email support@getreplybird.com from the email address on your account, with your business name.
• We reply within 1 business day (Monday to Friday).
• Approved refunds are sent within 5 business days to the card or account you paid with. Your bank may take another 5–10 business days to show it.
• The refund goes back through the same payment provider you paid with (PayPal, Razorpay or Lemon Squeezy).

We may decline a refund for an account we closed because it broke our Terms of Service — for example, sending spam or posting misleading replies. Nothing in this policy limits rights you have under the consumer laws where you live.

ReplyBird is operated by Tubiqo Media Advertising. Write to support@getreplybird.com or use the contact page.