Free templates
Hotel Review Response Examples: Negative & Positive Templates
Replies to negative hotel reviews
★★★★★Room not clean
“Hair in the shower and dust everywhere. Gross.”
Suggested reply
Thank you for letting us know, and I'm sorry. That's far below our standard. I've reviewed your room's inspection with our housekeeping lead and added a second check before every arrival. We'd welcome the chance to host you again. — Paula, General Manager
★★★★★Noisy room
“Couldn't sleep — paper-thin walls and a loud party next door.”
Suggested reply
I'm sorry your sleep was interrupted. Guests should always feel they can call the front desk, and we'll act right away on noise. Next time, ask for one of our quieter courtyard rooms when you book. — Paula
★★★★★Slow check-in
“Waited 45 minutes to check in after a long flight.”
Suggested reply
After a long flight, a 45-minute line is the last thing you need. We've added staff during peak arrival hours. Thank you for your patience. — Paula
★★★★★Surprise fees
“Didn't know about the $25 parking and resort fee until checkout.”
Suggested reply
Thanks for the feedback. Fees should never be a surprise — they're listed when you book, and we're making them clearer at check-in too. — Paula
Replies to positive reviews
★★★★★Wonderful staff
“The front desk team gave us the best restaurant tips in town!”
Suggested reply
We love being your local guide! Thank you for staying with us — we hope to welcome you back soon. — Paula
★★★★★Great location
“Walking distance to everything and so comfortable.”
Suggested reply
Thank you for the lovely review! We're so glad you enjoyed the location and the comfort. — Paula
Tips for hotels, inns and B&Bs
- Reply to every complaint — travelers compare how hotels handle problems.
- Say exactly what changed (extra inspection, more staff), not just “we'll look into it”.
- Suggest a better room type or tip for next time.
- Thank guests by referencing something they enjoyed: the view, breakfast, the staff.
Write a reply to your own review
Paste the review you got and get three versions in seconds — free, no signup.
Frequently asked questions
Should hotels respond to every Google review?
Ideally yes. Travelers read replies, and a well-handled complaint reassures future guests.
How do I respond to a cleanliness complaint?
Apologize, share the specific step you've taken (a second inspection, retraining), and invite them back.
How long should a hotel's reply be?
Two to four sentences. Personal and specific beats long and formal.
Templates for other businesses
More free tools
Google Review Link & QR Code Generator
Get your review link, a QR code and a printable counter sign in seconds.
AI Review Response Generator
Paste a review, get three ready-to-post replies in your tone.
Google Review Score & Competitor Check
See your review score out of 100 and how you stack up against nearby competitors.
Google Rating Calculator
How many 5-star reviews to reach 4.5 or 4.8 — and what one bad review does.
Review Request Text & Email Generator
Ready-to-send texts and emails that ask customers for a Google review.
Google Place ID Finder
Look up any business's Google Place ID and review link.
Google Business Profile Post Generator
Write a fresh, seasonal Google post for your business in one click.
Do this on autopilot
Let ReplyBird answer every Google review for you
Happy reviews get a personal reply automatically. Tricky ones wait for your one-tap OK. Your first 5 replies are free.
Start free